Privacy Policy

Effective Date: January 1, 2026 · Last Updated: January 1, 2026

Golden Gate Refrigeration ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit www.goldengateref.com or request our commercial refrigeration services.

1. Information We Collect

We collect the minimum information needed to serve our commercial refrigeration customers professionally:

Information You Provide

• Contact information — name, business name, phone number, and email address (when you fill out a service request form or contact us by phone/email)
• Service details — service location, type of equipment, description of refrigeration issue, and preferred service time
• Communication history — any messages, quotes, or invoices related to services you request or receive

Information Collected Automatically

• Usage data — IP address, browser type, device type, referring website, pages viewed, and time spent on the site
• Cookies & similar technologies — small files stored on your device to remember preferences and analyze site performance

2. How We Use Your Information

We use the information we collect only for legitimate business purposes:

• Respond to service requests, quotes, and inquiries
• Schedule and dispatch commercial refrigeration technicians
• Send service updates, invoices, and appointment reminders
• Improve our website, services, and customer experience
• Comply with legal obligations, resolve disputes, and enforce agreements

3. Information Sharing

We share information only in these limited situations:

• Service providers — trusted vendors that help us operate the website, send emails, or process payments (bound by confidentiality)
• Legal compliance — when required by law, subpoena, or to protect the rights, property, or safety of Golden Gate Refrigeration, our customers, or the public
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity

4. Cookies & Tracking Technologies

Our website uses cookies to remember your preferences and understand how visitors interact with our pages. You can control or disable cookies through your browser settings. Disabling cookies may limit some website functionality.

We may use analytics tools such as Google Analytics to help us understand website traffic. These tools may collect anonymized information about your visit.

5. Data Security

We use industry-standard technical and organizational measures — including HTTPS encryption, secure password hashing, and restricted access — to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure.

6. Your California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the following rights:

• Right to know what personal information we collect and how we use it
• Right to access the personal information we have about you
• Right to delete personal information we hold about you (subject to certain exceptions)
• Right to opt-out of the sale of personal information — Golden Gate Refrigeration does not sell personal information
• Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at Info@goldengateref.com or call (415) 823-9890.

7. Do Not Track Signals

Our website does not currently respond to "Do Not Track" browser signals due to a lack of industry standard. We treat all visitors' data with the same care described in this policy.

8. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or manufacturer resources). We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies separately.

9. Children's Privacy

Our services are directed to commercial businesses, not to children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, please contact us to have it removed.

10. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for 7 years for warranty, tax, and business record-keeping purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us: