Terms of Service

Effective Date: January 1, 2026 · Last Updated: January 1, 2026

These Terms of Service ("Terms") govern your use of the Golden Gate Refrigeration website (www.goldengateref.com) and any commercial refrigeration services we provide ("Services"). By using our website or requesting Services, you agree to these Terms.

1. Services Provided

Golden Gate Refrigeration provides commercial refrigeration installation, repair, preventive maintenance, and emergency service for businesses throughout the San Francisco Bay Area and Greater Sacramento region. Services include (but are not limited to):

• Commercial refrigeration repair and installation
• Walk-in coolers and freezers — build, install, service
• Supermarket refrigeration systems and racks
• Refrigeration engineering and system design
• Preventive maintenance programs
• Emergency refrigeration & HVAC repair

2. Estimates & Service Requests

When you request Service:

• Initial contact is free — we'll gather information about your issue and equipment
• On-site diagnostics may involve a service call fee, disclosed before dispatch
• Written estimates for repair or installation are provided before work begins whenever practical
• Estimates are valid for 30 days unless otherwise stated; parts and material costs may change if delayed
• Emergency and after-hours work may be billed at premium rates disclosed at time of dispatch

3. Payment Terms

• Payment is due upon completion of Service unless a written agreement provides otherwise
• We accept cash, check, ACH transfer, and major credit cards
• Commercial accounts may qualify for Net-15 or Net-30 terms upon approved credit
• Invoices past due more than 30 days may accrue a late fee of 1.5% per month (18% APR) or the maximum permitted by California law, whichever is less
• You are responsible for all reasonable collection costs, including attorney's fees, on overdue balances

4. Warranty

Warranty Exclusions

Our warranty does not cover:

• Damage from misuse, neglect, power surges, or acts of nature
• Equipment worked on by other contractors after our service
• Refrigerant loss due to leaks in components we did not service
• Cosmetic damage or normal wear-and-tear
• Loss of stored product, food spoilage, or business interruption (see Section 6)

5. Customer Responsibilities

To help us deliver reliable service, you agree to:

• Provide safe, reasonable access to equipment during scheduled service windows
• Notify us of any known hazards (electrical issues, refrigerant leaks, structural risks)
• Follow reasonable operating and maintenance guidance we provide
• Pay invoices in accordance with Section 3

6. Limitation of Liability

Please read this section carefully — it limits our liability.

To the fullest extent permitted by California law:

• Golden Gate Refrigeration is not liable for consequential, incidental, indirect, special, or punitive damages, including but not limited to lost profits, business interruption, food or product spoilage, or loss of goodwill
• Our total aggregate liability for any claim relating to our Services shall not exceed the amount you paid us for the specific service giving rise to the claim
• We strongly recommend commercial property/inventory insurance to protect against product loss

Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be limited by California law.

7. Cancellation & Rescheduling

• Scheduled non-emergency service may be rescheduled without charge with at least 24 hours' notice
• Same-day cancellations may be subject to a trip charge equal to our standard dispatch fee
• Emergency dispatches cannot be canceled once a technician is en route

8. Website Use

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others. You may not:

• Attempt to gain unauthorized access to our systems or admin panel
• Use automated tools to scrape, harvest, or overload the site
• Submit false service requests, fraudulent contact information, or spam

9. Intellectual Property

All content on this website — including text, logos, images, project photographs, and design — is the property of Golden Gate Refrigeration or its licensors and is protected by U.S. copyright and trademark law. You may not copy, reproduce, or use our content for commercial purposes without written permission.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising from these Terms or our Services shall be resolved as follows:

• Informal resolution first — please contact us so we can attempt to resolve the issue directly
• Mediation — if not resolved within 30 days, disputes may be submitted to non-binding mediation in San Francisco County, California
• Venue — any court action shall be brought exclusively in the state or federal courts located in San Francisco County, California, and you consent to that jurisdiction

11. Indemnification

You agree to indemnify and hold harmless Golden Gate Refrigeration, its officers, employees, and technicians from any claims, damages, or expenses (including reasonable attorney's fees) arising from: (a) your violation of these Terms, (b) misuse of equipment we serviced, or (c) your failure to disclose known hazards on the service premises.

12. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to: severe weather, earthquakes, fires, pandemics, government orders, labor disputes, supplier delays, refrigerant shortages, or utility outages.

13. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of our Services after changes constitutes your acceptance of the revised Terms.

14. Severability

If any part of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15. Contact Us

Questions about these Terms? Contact us: